How to Make Google Voice HIPAA-Secure

How to Make Google Voice HIPAA-Secure

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Be sure to make your G Suite HIPAA-Secure first! Learn how to here:

G Suite and Cloud Identity; HIPAA Implementation Guide:

Up until recently, Google Voice did not offer a HIPAA-secure option, which meant the only way to be HIPAA-compliant in private practice was to utilize an alternative option for your phone line. But as of 2018, G Suite has added Google Voice to it’s offerings covered under the BAA, which means it can be HIPAA-secure. But there are a few steps to take to do so properly. In this video, I’ll walk you through how to make Google Voice HIPAA-secure.

This video is geared for therapists of all kinds, including psychologists, MFTs, LPCCs, social workers, and others in the clinical counseling field.

Welcome to Private Practice Skills! I’m Dr. Marie Fang, psychologist in private practice. I post videos offering tools I learned the hard way about starting and growing private practice so that you don’t have to.
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This video is not intended as professional or legal advice. Be sure to seek the services of a professional if you are in need of them.

If you’re not familiar with Google Voice, it offers you a phone number that’s not tied to any device, which means you could answer your phone from your smartphone, computer, or any device. The free version of Google Voice has been around for years, but up until recently there was no HIPAA-secure version of Google voice. Just like anyone could sign up for a free gmail account, anyone could sign up for a free google voice number, though neither of those options are HIPAA-secure.

As of July 2018, Google finally allowed users to add a paid version of Google Voice to their suite of services through G Suite. This Google Voice service then falls under the G Suite BAA agreement, meaning it is HIPAA-secure. HOWEVER, the only way this is true is if you already signed that BAA agreement with G Suite. So make sure you learn how to do that from my earlier video first.

If you already have G Suite and you’ve signed the BAA agreement, follow the steps in this video to add Google Voice to your suite of services so that it’s HIPAA-secure.

Just a reminder that even though a service or software is HIPAA-Secure, it’s still possible to use it in ways that are not HIPAA-compliant. So be sure to use this software properly. You might find it helpful to review Google’s Guide: “G Suite and Cloud Identity; HIPAA Implementation Guide.” They have a section dedicated to using Google Voice in a HIPAA-compliant manner.

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7 thoughts on “How to Make Google Voice HIPAA-Secure”

  1. I've been following along with the video, have signed up for Google voice and am now trying to add a location, my issue is that I am opening up a teletherapy practice, if I use my home address (which I did not list as my business address, I used a commercial registered office) will my home address show anywhere, as I do not want it to. Help! 😊

  2. Is there a video to demonstrate how this google voice app works? Just downloaded the google voice app after doing all that you showed in this video, but now a bit stuck on how to use this or test it….maybe my number is not linked to my mobile phone even w/ the app on there.

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